Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data at Zenira Path.
Information We Collect
Personal Information You Provide
When you interact with Zenira Path, we collect information you voluntarily provide to us. This happens when you create an account, contact us for support, or use our financial data interpretation services.
- Name and contact details including email address and phone number
- Financial information relevant to our advisory services
- Account credentials and authentication information
- Communication preferences and correspondence with our team
- Payment information processed through secure third-party providers
Automatically Collected Information
Our systems automatically collect certain technical information when you visit our website or use our services. This data helps us improve your experience and maintain security.
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Security monitoring and service optimization | 90 days |
| Browser Information | Compatibility and user experience enhancement | 60 days |
| Usage Patterns | Service improvement and feature development | 12 months |
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our financial services. We don't use your data for unrelated commercial purposes or sell it to third parties.
Primary Uses of Your Data
- Providing personalized financial data interpretation and advisory services
- Maintaining and securing your account access
- Communicating important updates about our services or your account
- Processing payments and maintaining transaction records
- Complying with Australian financial services regulations
- Improving our platform based on user feedback and usage analytics
We analyze usage patterns to understand which features provide the most value to our clients. This helps us prioritize development efforts and ensures our platform continues meeting your evolving financial needs. All analysis is conducted using aggregated, anonymized data whenever possible.
Information Sharing and Disclosure
We maintain strict control over your personal information. Sharing only occurs in specific circumstances that directly support your service experience or fulfill legal obligations.
Authorized Third Parties
We work with carefully selected service providers who help us deliver our financial services. These partners are bound by strict confidentiality agreements and can only use your information for specified purposes.
- Payment processors for secure transaction handling
- Cloud hosting providers for secure data storage and platform operation
- Analytics services for improving user experience (using anonymized data)
- Email service providers for account communications
Legal Disclosures
We may disclose your information when required by Australian law or when necessary to protect our legitimate business interests. This includes responding to court orders, regulatory inquiries, or investigating potential fraud.
Your Privacy Rights
Under Australian privacy laws, you have significant control over your personal information. We've designed straightforward processes to help you exercise these rights effectively.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a commonly used format.
Correct Information
Update or correct any inaccurate personal information in your account. Most updates can be made directly through your account dashboard.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and ongoing service obligations.
Restrict Processing
Limit how we use your information while maintaining your account access. Useful when disputing data accuracy or processing purposes.
How to Exercise Your Rights
Contact our privacy team at [email protected] with your specific request. Include your full name and account details for verification. We'll respond within 30 days and guide you through any additional steps needed.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our approach combines technical safeguards with strict operational procedures.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Automated monitoring for suspicious activities
- Secure backup systems with geographic redundancy
Operational Security
Our team follows strict protocols for handling personal information. All staff receive regular privacy and security training. Access to your data is limited to authorized personnel who need it for specific business purposes.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have specific retention periods based on their purpose and regulatory requirements.
Retention Periods
- Account information: Retained while your account is active plus 7 years
- Financial advisory records: 7 years from last service interaction
- Transaction records: 7 years as required by Australian financial regulations
- Communication logs: 3 years for quality assurance and dispute resolution
- Website usage data: 12 months for analytics and improvement purposes
When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request early deletion of certain data types, though some information must be retained to meet regulatory requirements.
International Data Transfers
Your information is primarily stored and processed in Australia. However, some of our trusted service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place.
Transfer Safeguards
All international transfers are protected by contractual clauses that require the same level of protection as Australian privacy laws. We only work with providers in countries with adequate privacy protections or who have certified compliance with recognized international privacy frameworks.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you through your registered email address and prominently display the updates on our website.
Minor updates that don't affect how we collect or use your information will be posted directly to this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Email: [email protected] Phone: +61 429 155 112 Mail: 59 Brisbane Street, Rear EntranceLaunceston TAS 7250, Australia
Our privacy team typically responds to inquiries within 2 business days. For urgent privacy concerns, please call during business hours.